When is free one thing other than free? When HP dangles a totally free Nook offer, notes The Consumerist.
Not totally free
Whenever you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a brand new Ultrabook with a free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and wanted the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Not the only customer
Brian is not the first consumer to see this kind of issue. The customer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The consumer cannot get back the $106 they were charged for the promotion, and the company will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the gadget.
Nook not a totally free purchase
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This information was apparently well-hidden, but because it was publicized someplace, the customer was bound by the terms of the transaction.
The Nook can't be returned, but it could be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free is not always free. Read the small print!
Not totally free
Whenever you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a brand new Ultrabook with a free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and wanted the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Not the only customer
Brian is not the first consumer to see this kind of issue. The customer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The consumer cannot get back the $106 they were charged for the promotion, and the company will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the gadget.
Nook not a totally free purchase
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This information was apparently well-hidden, but because it was publicized someplace, the customer was bound by the terms of the transaction.
The Nook can't be returned, but it could be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free is not always free. Read the small print!
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